Frequently asked questions
✨ Shipping & Processing
Every order is prepared with care before it leaves our warehouse.
- Processing Time: 1-3 Business Days
- Estimated Delivery: 5-10 Business Days after dispatch
- You'll receive a confirmation email along with tracking information once your order has been shipped.
Please note that delivery times may vary during promotional periods, public holidays or due to customs processing for international shipments.
🤍 Returns & Exchanges
Due to the hygienic nature of human hair products, return requests must be submitted within 24 hours of confirmed delivery.
To be eligible, products must:
• Be unused and unaltered
• Remain in their original packaging
• Have all security ties and tags intact
• Include proof of purchase
Custom-made, coloured or installed hair cannot be returned.
Please refer to our full Return & Refund Policy for complete details.
💕 Hair Care Guide
Keep your bundles looking beautiful for longer.
Our 100% human hair is designed for multiple installs when cared for correctly.
We recommend:
• Washing with sulphate-free shampoo
• Deep conditioning regularly
• Allowing hair to air dry whenever possible
• Using heat protectant before styling
• Storing hair in a satin bag or bonnet when not in use
With proper care, your bundles can remain soft, silky and reusable for many months.
⭐ Product Information
Premium Hair You Can Trust
Every bundle is carefully selected to deliver a soft, natural look with long-lasting quality.
✔ 100% Human Hair
✔ Can be washed, curled & straightened
✔ Can be professionally coloured up to Blonde #613*
✔ Minimal shedding with proper care
✔ Designed for multiple installs
*Colouring services are available upon request before dispatch and incur an additional fee.
📏 Bundle Guide
How many bundles do I need?
For a natural, full installation, we recommend:
• 10"-16" → 2-3 Bundles
• 18"-24" → 3 Bundles
• 26"-30" → 3-4 Bundles
• 32"+ → 4 Bundles for maximum fullness
💖 Bundle & Save
Planning to purchase more than one bundle? We regularly offer exclusive Bundle Deals on multi-bundle purchases, making it even easier to achieve your desired look while enjoying added value.
Keep an eye out for our latest bundle promotions or contact us before placing your order, and we'll be happy to assist you with the best available offer.